Contact

We’d love to hear from you

Question about a product, an order, or working with us? Send us a message and we’ll reply by email — usually within 1–2 business days, Monday to Friday.

• Order, delivery or tracking — please include your Amazon order ID so we can look it up right away.
• Returns & refunds — returns and refunds are handled by Amazon under their returns policy. Start from Your Orders in your Amazon account; if you get stuck, message us and we’ll help.
• Wholesale or partnership — tell us about your store, marketplace and expected volumes.
• Product questions — mention the product name or ASIN, and we’ll get you exact details.

Arae doesn’t sell on this website. All purchases happen on Amazon, with Prime delivery and Amazon’s return policy.

We use your email address only to answer your message. We don’t sell or share it.